Terms & Conditions

These Terms & Conditions are provided by O Three Verve LLC, doing business as Sutro Pacific ("Sutro Pacific," "we," "us"). Part A applies to anyone who receives text messages from our program. Part B applies to companies that subscribe to the Service.

Part A. SMS Terms

1. Program description

The Sutro Pacific Team Assistant sends operational text messages to employees and vendors of property management companies that use Sutro Pacific ("client companies"). Messages are about assigned work, such as work orders and unit turns: new requests, status check-ins, requests for photos, approvals and completion notices. The program is not used for marketing.

2. Opting in

You join the program when a client company you work with confirms that you agreed to receive these messages and you reply YES (or START) to our welcome message. Consent is not a condition of employment or of doing business with any client company.

3. Message frequency and cost

Message frequency varies based on the work assigned to you. Message and data rates may apply. Routine messages are sent only during your scheduled work hours and never before 8:00 AM or after 8:00 PM local time, except urgent messages to people who have agreed to be emergency contacts.

4. Opting out

Reply STOP to any message to opt out. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPT OUT, or tell us in your own words. You will receive one confirmation, and then no further messages. Opting out applies to all Sutro Pacific agents for that client company. Reply START to rejoin.

5. Help

Reply HELP to any message, or contact support@sutropacific.com.

6. Carriers and delivery

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.

7. Privacy

Our Privacy Policy explains how we handle your information. We do not share text messaging opt-in data or consent with third parties, and we do not share mobile information with third parties or affiliates for marketing or promotional purposes.

8. Eligibility

You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.

Part B. Terms of Service for client companies

9. The Service

Sutro Pacific provides software, including AI agents, that coordinates tasks with a client company's team by text message and records progress in a dashboard. We may improve or change the Service over time. Some agents may be in development or offered as previews.

10. Accounts

You are responsible for your administrators' activity and for keeping login credentials secure. Information you provide must be accurate, including business details used to register your messaging numbers with carriers.

11. Your messaging responsibilities

• Add only team members and vendors who have agreed to receive operational text messages, and keep their contact details and work schedules accurate.
• Do not make consent a condition of employment, and coordinate another way with anyone who opts out.
• Do not use the Service to message residents, prospects or the public, or to send marketing.
• Set spending limits, approvers and other policies in the dashboard. The agents follow these settings; they do not make spending or business decisions for you.
• Comply with laws that apply to your business, including employment, privacy and fair housing laws.

12. Fees

Subscription fees are $100 per month plus $4 per unit under management, unless your order form says otherwise. Units are counted on the billing date. Fees are billed monthly in advance and are non-refundable except where required by law. We may change fees with at least 30 days' notice.

13. Your data

You own the data you provide and the records created for you. You grant us the rights needed to host and process it to provide the Service, as described in our Privacy Policy. You may export your data while your account is active and for 30 days after it ends.

14. AI-generated content

Agents generate messages and summaries automatically. They can make mistakes. Review important information, such as costs, dates and completion status, before relying on it. The Service does not provide legal, financial, tenant screening or professional advice.

15. Acceptable use

Do not use the Service to send unlawful, harassing, deceptive or unsolicited messages; to interfere with the Service; or to access other customers' data. We may suspend use that violates these Terms or carrier rules.

16. Disclaimers

The Service is provided "as is" and "as available." To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that messages will be delivered or that the Service will be uninterrupted. Do not rely on the Service as your only means of handling emergencies; call emergency services when anyone may be in danger.

17. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

18. Term and termination

Subscriptions continue month to month until cancelled. You may cancel at any time, effective at the end of the current billing period. We may terminate for material breach that is not cured within 15 days of notice.

19. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in California.

20. Changes

We may update these Terms. We will post changes here with a new effective date and notify client companies of material changes. Continued use after changes take effect means you accept them.

21. Contact

O Three Verve LLC (dba Sutro Pacific)
606 Lake Street, San Francisco, CA 94118
support@sutropacific.com