Privacy Policy

This Privacy Policy explains how O Three Verve LLC, doing business as Sutro Pacific ("Sutro Pacific," "we," "us"), collects, uses, shares and protects information through our website at sutropacific.com, our dashboard, and our text messaging program, the Sutro Pacific Team Assistant (together, the "Service").

1. Who this policy covers

• Client companies that subscribe to the Service, and their administrators who use the dashboard.
• Team members and vendors of client companies who receive text messages from our agents.
• Website visitors and people who contact us.

When a client company gives us information about its own team, properties or residents, we process that information on the client company's behalf and under its instructions, as its service provider.

2. Information we collect

• Account and business information: company name, business address, administrator names, email addresses, phone numbers and billing details.
• Team member and vendor information provided by client companies: name, mobile phone number, email address, role, the properties they work on, work schedule and time zone.
• Text message content: messages, photos and other attachments exchanged with our agents, with dates, times and delivery status.
• Consent records: when and how a person opted in to or out of text messages.
• Property information provided by client companies: property and unit details, work order details and, where needed, resident names associated with a unit. We never use resident information to contact residents.
• Website and usage information: basic technical data such as browser type, pages visited and IP address, collected through standard server logs and essential cookies.

3. How we use information

• To provide the Service: sending and receiving operational text messages, coordinating tasks, recording progress and producing reports for client companies.
• To honor consent choices, including opt-outs, and to keep records of them.
• To provide support, maintain security, prevent misuse, and improve the Service.
• To bill client companies and communicate with them about their accounts.
• To comply with legal obligations.

We do not use text messaging information for marketing, and we do not sell personal information.

4. Automated processing

Our agents use artificial intelligence services to understand replies to text messages and to word the messages they send. These providers process message content only to deliver the Service to us, under agreements that do not permit them to use it to train their models or for their own purposes. Decisions such as spending approvals are made by people at the client company, not by our agents.

5. How we share information

We share information only as needed to run the Service:

• With the client company the information relates to (for example, a work order's message history and photos).
• With service providers who process information on our behalf, such as our text messaging provider, cloud hosting and database providers, artificial intelligence providers, email delivery provider and payment processor. They may use the information only to provide services to us.
• For legal reasons, when required by law or to protect rights, safety and security.
• In a business transfer, such as a merger or acquisition, subject to this policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

6. Text messaging

Our agents text only people who have opted in, and only about their work for a client company. You can reply STOP to any message to opt out, or HELP for help. Message frequency varies, and message and data rates may apply. See our SMS Program page and Terms & Conditions.

7. Data retention

We keep message content and attachments for as long as the client company's account is active and for up to 24 months after a task closes, unless the client company sets a different period or the law requires otherwise. We keep consent and opt-out records for at least four years so we can show that we honored them. When information is no longer needed, we delete or de-identify it.

8. Security

We use administrative, technical and physical safeguards, including encryption in transit and at rest, access controls that separate each client company's data, and audit logs. No system is perfectly secure, but we work to protect the information we handle.

9. Your choices and rights

• Text messages: reply STOP to opt out at any time, or START to resume.
• Access, correction and deletion: you may ask to see, correct or delete your personal information. If your information was provided by a client company, we may refer your request to that company and act on its instructions.
• California residents: depending on the circumstances, California law may give you rights to know, delete and correct personal information, to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising.

To make a request, email privacy@sutropacific.com. We will verify your request before acting on it.

10. Children

The Service is intended for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new effective date and, for material changes, notify client companies.

12. Contact us

O Three Verve LLC (dba Sutro Pacific)
606 Lake Street, San Francisco, CA 94118
privacy@sutropacific.com